Contact Us

Get in Touch with Helvioran™

We’re here to help.

Whether you have a question about a product, need assistance with an order, or would like more information before making a purchase, our support team is available to assist you.

We aim to provide clear, timely, and helpful responses so your experience with Helvioran™ remains simple and reliable.

Customer Support

For general inquiries, order support, or product-related questions, please contact us using the information below:

Email: service@helvioran.com
Phone: (412) 561-3770

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

We typically respond to email inquiries within 24 hours during business days.

What We Can Help With

Our support team can assist with:

  • Order status and tracking updates
  • Shipping and delivery questions
  • Returns and refund requests
  • Product details and recommendations
  • Payment-related inquiries
  • General website support

If your request is related to an order, please include your order number in your message to help us assist you more efficiently.

Company Information

Helvioran™ is operated by:

Decorator & Upholstery Supply
501 McNeilly Rd
Pittsburgh, PA 15226
United States

This address is our registered business location.

Before You Contact Us

You may find quick answers to common questions on the following pages:

  • Shipping Policy
  • Return & Refund Policy
  • Terms of Service
  • Privacy Policy

These pages provide detailed information about our policies, delivery timelines, and order handling.

Response Time & Expectations

We understand that timely communication is important.

  • Emails are typically answered within 24 hours (Monday–Friday)
  • During peak periods, response times may be slightly longer
  • We handle inquiries in the order they are received

Our goal is to provide accurate and helpful responses rather than automated replies.

Order Support

If you are contacting us about an existing order, please include:

  • Your order number
  • The email used at checkout
  • A brief description of your request

This helps us locate your order quickly and provide the most relevant support.

Returns & Exchanges

If you would like to request a return or have questions about eligibility:

  • Please review our Return & Refund Policy
  • Then contact us with your order details

Our team will guide you through the next steps.

Product Questions

If you have questions before purchasing, we’re happy to help.

We can provide additional information about:

  • Product materials
  • Sizing and dimensions
  • Usage recommendations
  • Care instructions

Our goal is to help you make an informed decision.

A Note on Communication

Helvioran™ does not use automated chatbots for customer service.

All inquiries are reviewed and responded to by our support team to ensure accuracy and clarity.

We’re Here to Help

We value clear communication and a straightforward customer experience.

If you need assistance at any stage — before or after your purchase — feel free to reach out. We’ll do our best to assist you in a timely and professional manner.