Refund policy

Return & Refund Policy – Helvioran™

We want you to feel comfortable with your purchase from Helvioran™.

If something is not right, we’re here to help. This policy outlines the conditions under which returns and refunds may be requested.

Return Eligibility

You may request a return within 30 days of delivery.

To be eligible for a return, items must meet the following conditions:

  • Unused and in original condition
  • Free from signs of wear, washing, or damage
  • Returned in original packaging (when possible)

We recommend inspecting your order upon delivery to ensure everything meets your expectations.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Items that have been used, washed, or altered
  • Items returned without prior authorization
  • Items damaged due to improper use

How to Start a Return

To request a return, please contact our support team:

Email: service@helvioran.com

Please include:

  • Your order number
  • The item(s) you wish to return
  • A brief explanation of the reason

Our team will review your request and provide return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item is:

  • Defective
  • Damaged upon arrival
  • Incorrect item received

We recommend using a trackable shipping method, as we are not responsible for lost return shipments.

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your payment provider)

You will receive a confirmation email once your refund has been processed.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, we recommend placing a new order and returning the original item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Your order number
  • Photos of the item and packaging

We will review the issue and provide a suitable resolution.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or payment account
  2. Contact your payment provider
  3. Reach out to us if you still need assistance

Order Cancellations

Orders may be canceled within a short time after placement, as long as they have not yet been processed.

Please contact us as soon as possible if you need to request a cancellation.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: service@helvioran.com
Phone: (412) 561-3770

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)